My Experience Qualifying with Diverse Trainers

Looking to become a personal trainer? Thinking of enrolling onto a course by Diverse Trainers? Here’s my experience qualifying as Level 2 Fitness Instructor with Diverse trainers.

Who are Diverse Trainers?

Diverse Trainers provide the cheapest personal trainer and fitness instructor courses in the UK. Their courses are accredited by Active IQ and certified by REPS. At the time of writing, their course prices are as follows:

  • Level 2 Gym Instructor Course, £449
  • Advanced Level 3 Gym Instructing and Personal Training Diploma, £899
  • Level 3 Personal Trainer Master Diploma Course, £1799

The best about qualifying with Diverse Trainers.

I chose to qualify with diverse trainers purely because their Level 2 Gym Instructor Course was the cheapest I could find. Exercise 4 Less on Kirkstall in Leeds was assigned as my course location, and my course dates were 1st, 2nd and 8th July.

I wasn’t concerned with the quality of the course but my teaching days turned out surprisingly informative and fun. My female tutor Bev was very passionate about giving all students in my group much of the knowledge we needed to pass a practical assessment and a theory exam called Principles of Exercise. She also spoke about essential skills and principles we needed to acquire in order to be successful as qualified instructors. I learned a lot and felt very supported both on my course dates and studying remotely.

What I disliked about Diverse Trainers.

In my experience, the customer service was really poor. I’m not saying this as a pretentious person, I’m honestly quite calm and patient, but the way Diverse Trainers handled my certificate delivery angered me. The certificate delivery process is generally slow but mine was further prolonged by an unacceptable admin error. Although I confirmed my full address by writing via email, Diverse Trainers somehow input a different street name and post code for delivery. The city and my name were correct. Here’s how the story unfolded:

1st August 2017
I complete my remote learning coursework and request my Level 2 certificate.

10th October 2017
My certificate arrives at their office. That’s more than 10 weeks later (over two months!?). Strangely, my personal tutor informed me it actually takes 48 hours for certificates to go from the awarding body (Active IQ) to Diverse Trainers. Anyways, I confirm my address and my certificate is sent out for delivery within 2 weeks.

24th October 2017
My certificate hasn’t arrived and no postman has left any of the usual notes about attempted delivery. Meanwhile, I call Diverse Trainers every few days just to hear that my certificate should be on its way.

30th October 2017
First unsuccessful delivery. Diverse Trainers inform me that my certificate arrived back into their office on the 17th October.

13th November 2017
Second unsuccessful delivery. I ask Diverse Trainers to send me a picture when the certificate returns back to their office, and I was shocked by what they emailed me two days later.

15th November 2017
Diverse Trainers send me a photo of the envelope, and I immediately realize they’ve been trying to deliver to an incorrect address. That’s poor attention to detail.

Diverse Trainers Unsuccessful Delivery

I asked customer service how this mistake happened given that I emailed them my full address with 100% accuracy. The reply I got was:

Royal Mail sent it back to us explaining that the address was not found.
The second time we sent your certificate we searched the address on google and the address found was the one we sent it to.

 

I was shocked ever more. They didn’t check with me about any of that. They assumed I had made a mistake and did what they thought was right without keeping me informed. Not to mention I’ve been calling them every few days while my certificate was out for delivery. That’s poor communication skills.

Eventually, I got my certificate by asking them to forward it to a different address. It came a little creased but at least it didn’t get lost.

Would I recommend Diverse Trainers?

Yes. If you want to save money and are willing to wait at least 3 months until receiving your certificate, I would highly recommend signing up to a course by Diverse Trainers. It will save you a few hundred pounds, you will get taught by a supportive tutor and learn a lot on your teaching days.

 

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